Reputation Management
Google Q&A: Getting Started
Why is it important? Google Q&A is another highly visible way for customers and the public to interact with businesses online. Just like with online reviews, it is important to monitor and respond to Google Q&A activity. Any Google user can write a ...
Listings: How to Edit and Update Your Listings
When should I use 'Mark this Listing as correct'? If the system believes to have pulled in an error for a listing, but the information looks correct to you and you do not want to make any changes, select Mark this Listing as correct. When you do ...
Reputation Management: Listings
Listings Be found online before your competitors. Listings in Reputation Management gather all the locations on the web where your client's business listing can be found: major search engines, local review sites, online business directories, and ...
Reviews: Getting Started
How to see your reviews: Go to Reputation Management > Settings > Connect Accounts. Here you can connect and authenticate all accounts you would like to pull reviews in for, by clicking the plus + in the top right corner of each account card. When ...
Citations: Getting Started
What are Citations? Citations are mentions of your business name along with another piece of business data (phone number, address, website, etc), and are key in search marketing optimization. Accurate citations help people discover your business, ...
Mentions: Getting Started
What are Mentions? Beyond reviews, know what your customers are saying and where your business is being mentioned online. Track mentions from sources such as blogs, news media, and social media, excluding review sites. A mention can be any piece of ...
Feature Overview Video: Review Response Templates
When responding to reviews in Reputation Management Pro, users get access to 80 unique templates designed to respond to different types of reviews, from 1 star to 5 stars. In addition, users can also create new response templates that offer even more ...
Review Response Templates: Getting Started
When responding to reviews in Reputation Management Pro, users get access to 80 unique templates designed to respond to different types of reviews, from 1 star to 5 stars. In addition, users can also create new response templates that offer even more ...
Reputation Manager Pro Walkthrough Video
The following video provides a full walkthrough of Reputation Manager Pro.
What is Reputation Management?
At its core, Reputation Management is a product that allows you to monitor your online listings for accuracy, as well as keep on top of new reviews and mentions on social media. Reputation Management gives you the ability to easily manage and monitor ...
Customer Voice Express Overview
Check out this video for a walkthrough of all the features of Customer Voice Express. Review Request Sources